Admin & support
Offshore live chat & helpdesk for Australian businesses.
A dedicated live chat and helpdesk specialist answers website chats in real time and keeps your support queue organised, so leads and customers aren't left hanging.
- Up to 70%less on hiring costs
- 4-weeklybilling
- No lock-incontracts
- Sydneybased support
What they can take on
- Answering live website chats
- Working the helpdesk ticket queue
- Writing and updating help articles
- Qualifying chat leads for sales
- Tagging and reporting common issues
- Handing off to your team when needed
Is this right for you?
Online businesses, SaaS and ecommerce stores with steady chat volume. Signs you're ready:
- Your chat widget shows "we're away" most of the day
- Tickets sit unassigned
- The same questions come up again and again
Tools they commonly work with
Candidates are matched to your stack. Common tools for this role include:
How it works with Talent Gateway
- Understand. We get properly acquainted with your business — goals, culture, and what you actually need.
- Match. Rigorous vetting, so only the candidates worth meeting reach your inbox.
- Integrate. We handle onboarding and check in regularly — your new team member hits the ground running.
Billing is every 4 weeks, there are no lock-in contracts, and hiring costs can be up to 70% less than a local hire.
Live chat & helpdesk: common questions
Can chat cover evenings or weekends?
Yes. Shifts are matched to when your customers are actually online.
Can they turn chats into sales?
They can qualify leads and book calls or demos using your scripts, then hand over to your sales team.
How does billing and commitment work?
We bill every 4 weeks and there are no lock-in contracts, so you can scale up or down as your business changes.
Who supports us after they start?
Our Sydney team supports you here in Australia, and our team in the Philippines checks in regularly with your offshore team members. You direct the day-to-day work.