Admin & support
Offshore customer support for Australian businesses.
A dedicated customer support team member looks after your customers across email, live chat and the phone, so nobody is left waiting for an answer.
- Up to 70%less on hiring costs
- 4-weeklybilling
- No lock-incontracts
- Sydneybased support
What they can take on
- Answering inbound phone calls
- Email and live chat support
- Order, booking and delivery enquiries
- Following up open tickets
- Updating customer records
- Escalating tricky issues to your team
Is this right for you?
Growing businesses whose customer enquiries are outpacing the team. Signs you're ready:
- Customers chase you for replies
- Your team spends the morning clearing yesterday's enquiries
- Reviews mention slow responses
Tools they commonly work with
Candidates are matched to your stack. Common tools for this role include:
How it works with Talent Gateway
- Understand. We get properly acquainted with your business — goals, culture, and what you actually need.
- Match. Rigorous vetting, so only the candidates worth meeting reach your inbox.
- Integrate. We handle onboarding and check in regularly — your new team member hits the ground running.
Billing is every 4 weeks, there are no lock-in contracts, and hiring costs can be up to 70% less than a local hire.
Customer support: common questions
Can they answer calls under our business name?
Yes. Calls can be routed through your existing phone system or a cloud phone line, answered with your greeting and scripts.
How do they learn our products?
You share your FAQs, processes and past tickets during onboarding. Most teams build a short playbook together in the first few weeks.
How does billing and commitment work?
We bill every 4 weeks and there are no lock-in contracts, so you can scale up or down as your business changes.
Who supports us after they start?
Our Sydney team supports you here in Australia, and our team in the Philippines checks in regularly with your offshore team members. You direct the day-to-day work.