Tech & AI
Offshore IT support for Australian businesses.
A dedicated remote IT support specialist answers your team's tech questions, sets up users and keeps your systems patched — the everyday IT that otherwise falls on whoever is "good with computers".
- Up to 70%less on hiring costs
- 4-weeklybilling
- No lock-incontracts
- Sydneybased support
What they can take on
- Helpdesk tickets and remote troubleshooting
- New starter and leaver setup
- Microsoft 365 and Google Workspace admin
- Device patching and updates
- Backup checks
- IT asset and licence tracking
Is this right for you?
Small and medium teams without an in-house IT person. Signs you're ready:
- Staff lose hours waiting for tech help
- Nobody is sure who has access to what
- Updates and backups are hit and miss
Tools they commonly work with
Candidates are matched to your stack. Common tools for this role include:
How it works with Talent Gateway
- Understand. We get properly acquainted with your business — goals, culture, and what you actually need.
- Match. Rigorous vetting, so only the candidates worth meeting reach your inbox.
- Integrate. We handle onboarding and check in regularly — your new team member hits the ground running.
Billing is every 4 weeks, there are no lock-in contracts, and hiring costs can be up to 70% less than a local hire.
IT support: common questions
Can they fix hardware?
Remote support covers software, accounts and settings. On-site hardware jobs still need a local provider.
How is admin access controlled?
You grant the access level you're comfortable with, and can review or remove it at any time.
How does billing and commitment work?
We bill every 4 weeks and there are no lock-in contracts, so you can scale up or down as your business changes.
Who supports us after they start?
Our Sydney team supports you here in Australia, and our team in the Philippines checks in regularly with your offshore team members. You direct the day-to-day work.